Independently audited

Proof, in numbers we publish.

We lead with the metric that matters for direct hiring: how fast a real, interest-validated specialist lands in your dashboard. Every figure on this page is timestamped, methodology-linked, and reviewed on a published cadence — no sub-second vanity numbers, no asterisks.

AuditedRolling 30 days
4h 12m
Median time to first interest-validated specialist
as audited · 1 Jun 2026
Methodology
AuditedRolling 30 days
21h 40m
Median time to first five interest-validated specialists
as audited · 1 Jun 2026
Methodology
AuditedRolling 90 days
6h 18m
Fastest time to fill
as audited · 1 Jun 2026
Methodology
AuditedRolling 12 months
73%
Repeat-hire rate
as audited · 1 Jun 2026
Methodology

Values shown match the homepage exactly and are pulled from a single shared source.

Methodology

Each metric has a public methodology covering definition, data sources, inclusion and exclusion rules, refresh cadence, and historical revisions.

Median time to first interest-validated specialist

Measured from brief submission timestamp to the first specialist exceeding the matching quality bar who has confirmed interest and availability. Excludes briefs withdrawn within the first hour.

Cadence: Rolling 30 days · Last audited 1 Jun 2026
Median time to first five interest-validated specialists

Time from brief submission to a shortlist of five specialists, each having exceeded the matching quality bar, confirmed interest and availability. Measured per brief, then medianed across the cohort.

Cadence: Rolling 30 days · Last audited 1 Jun 2026
Fastest time to fill

Fastest recorded time from brief submission to signed engagement across all briefs in the cohort. Measured as the minimum, not the median or mean. Excludes briefs cancelled by the client and briefs paused for scope changes.

Cadence: Rolling 90 days · Last audited 1 Jun 2026
Repeat-hire rate

Share of clients who place a second engagement within 180 days of their first placement. Counted per client account, not per business unit.

Cadence: Rolling 12 months · Last audited 1 Jun 2026

Audit log

Every methodology change, value revision, and external audit visit. Newest first.

Last entry: 2026-06-01
DateMetricChangeReviewer
2026-06-01Median time to first interest-validated specialistRefreshed window to May 2026; value 4h 12m (prev 4h 28m).BDO External Audit
2026-05-15Verified specialists on platformTightened active-availability window from 90 to 60 days.Internal — Trust & Safety
2026-05-01Briefs matched within SLAExcluded client-withdrawn briefs from denominator (methodology v1.2).BDO External Audit
2026-04-02Flat platform feeReconfirmed against Q1 2026 invoice sample (n=148). No deviation.BDO External Audit
2026-03-10All metricsInitial public methodology PDFs published.Internal — Operations

Governance

XpertDirect's operating metrics are owned by the Trust & Safety function and reviewed quarterly by an independent external auditor (BDO). Definitions are version controlled; any change to a definition, denominator, or data source is recorded in the audit log above before the value updates on this page.

Raw event data is retained for seven years in an append-only store. Auditors receive read access to the underlying tables and the queries used to compute each published figure. We do not retroactively edit historical values — corrections appear as new, dated entries.

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